REFUND, CANCELLATION, RESCHEDULING, AND EQUIPMENT RENTAL POLICY

Effective date: When posted for new purchases and reservations.

For purchases or reservations made before this version is posted, the policy presented at the time of purchase remains applicable, subject to rights provided by law.

This Refund, Cancellation, Rescheduling, and Equipment Rental Policy applies to eligible purchases, class registrations, blended-learning courses, online or digital products, and equipment rentals offered by Bureau of Nursing Arts LLC ("BNA," "we," "us," or "our").
We understand that plans sometimes change. This policy is intended to provide customers with reasonable flexibility while allowing BNA to reserve class seats, instructors, training equipment, course materials, and rental inventory.
Nothing in this Policy limits any refund, cancellation, chargeback, warranty, or other consumer right that cannot legally be waived.

1. CLASS CANCELLATIONS AND REFUNDS

Cancellation fees are based on the amount of notice provided before the scheduled class.
15 or more days before the scheduled class:
The customer may cancel for a full refund or transfer the registration to another available session of the same or a reasonably equivalent course at no additional charge.
8–14 days before the scheduled class:
A 10% cancellation fee applies. The remaining 90% of the eligible registration amount will be refunded. Instead of cancelling, the customer may transfer to another available session at no additional charge.
3–7 days before the scheduled class:
A 25% cancellation fee applies. The remaining 75% of the eligible registration amount will be refunded. Instead of cancelling, the customer may request one complimentary transfer to another available session.
1–2 days before the scheduled class:
A 50% cancellation fee applies. The remaining 50% of the eligible registration amount will be refunded. Instead of cancelling, the customer may request one transfer to another available session, subject to seat availability.
Day of class or no-show:
Registration fees are nonrefundable. A customer who misses the scheduled class may request one transfer to another available session for a $25 rescheduling fee, subject to seat availability, course requirements, and any applicable third-party course fees.
Cancellation timing is determined by when the request email is delivered to BNA at contact@bureauofnursingarts.com, measured in Eastern Time against the scheduled class start. Completing fields on a web page or opening an email draft does not send a request. The customer must send the email. If the message bounces back, the customer should resend it or contact BNA by another available method.

2. CLASS RESCHEDULING AND TRANSFERS

Eligible registrations may be transferred to another available session of the same or a reasonably equivalent course in accordance with Section 1.
All transfers are subject to:

• Seat availability;

• Applicable course requirements;

• Completion of required prerequisites;

• Any applicable third-party or digital-course restrictions; and

• Written confirmation from BNA.

Submitting a request does not automatically change a registration. The original class date remains in effect until BNA confirms the transfer in writing.
Unless otherwise approved by BNA, a registration that has already been transferred once is not eligible for an additional complimentary transfer.
Late arrival, failure to attend, failure to complete required prerequisites, failure to complete a required blended-learning component by the applicable deadline, removal for unsafe or disruptive conduct, or inability to satisfy applicable course requirements does not automatically entitle the participant to a refund.

3. BLENDED-LEARNING, ONLINE, AND DIGITAL PRODUCTS

Some BNA courses may include an online or digital component provided by BNA or a third-party training organization.
Once online course access, digital credentials, redemption information, downloadable materials, or similar digital content has been issued, activated, redeemed, downloaded, or accessed, any associated digital or third-party charge already incurred by BNA may be nonrefundable.
For a blended-learning registration, only the portion of the payment that remains eligible for refund after any applicable nonrefundable digital or third-party charge will be subject to the cancellation percentages in Section 1.
Participants are responsible for completing required online or blended-learning components by any stated deadline before attending the applicable in-person skills session.
Customers are responsible for confirming that an online-only or blended course satisfies the requirements of their employer, school, licensing authority, credentialing organization, or other third party before purchasing.
A third party's refusal to accept a course or credential does not automatically create a right to a refund.
Nothing in this section limits rights provided by applicable law.

4. EQUIPMENT RENTAL CANCELLATIONS AND REFUNDS

Equipment reservations require BNA to remove reserved equipment from availability to other customers. Rental cancellation fees are therefore based on the amount of notice provided before the scheduled pickup or delivery.
7 or more days before scheduled pickup or delivery:
The customer may cancel for a full refund or request one transfer of the reservation to another available rental date at no additional charge.
3–6 days before scheduled pickup or delivery:
A 25% cancellation fee applies. The remaining 75% of the eligible rental charge will be refunded. Instead of cancelling, the customer may request one complimentary date change, subject to equipment availability.
1–2 days before scheduled pickup or delivery:
A 50% cancellation fee applies. The remaining 50% of the eligible rental charge will be refunded. Instead of cancelling, the customer may request one date change, subject to equipment availability.
Scheduled pickup/delivery date or failure to pick up reserved equipment:
Rental charges are nonrefundable because the equipment was reserved for the customer and unavailable for other bookings.

5. EQUIPMENT RENTAL CHANGES

Requests to change rental dates, pickup times, quantities, equipment selections, accessories, delivery arrangements, or rental periods are subject to equipment availability and written confirmation by BNA.
Additional rental time, quantities, delivery services, accessories, deposits, replacement items, or upgraded equipment may result in additional charges.
Submitting a change request does not modify the existing reservation until BNA confirms the change in writing.
Early return of equipment, failure to use rented equipment, or use of fewer items than originally reserved does not automatically create a right to a partial or full refund.
Rental customers remain subject to the terms of any separate Equipment Rental Agreement, including applicable requirements concerning deposits, possession, proper use, equipment condition, cleaning, return deadlines, loss, theft, damage, and replacement costs.
If there is a conflict between this Policy and an Equipment Rental Agreement concerning the possession, condition, use, damage, loss, or return of rented equipment, the applicable Equipment Rental Agreement will control with respect to those matters, except where prohibited by law.

6. BNA-INITIATED CLASS CANCELLATIONS OR CHANGES

BNA may change an instructor, facility, classroom, start time, or other nonmaterial logistical detail when reasonably necessary.
If BNA cancels a paid class and cannot provide the class as scheduled, the affected customer may choose:

• A transfer to another available equivalent class at no additional charge; or

• A full refund of the amount paid directly to BNA for the affected class.

If severe weather, emergencies, facility closures, public-safety concerns, instructor emergencies, or circumstances beyond BNA's reasonable control require a class to be rescheduled, BNA will make reasonable efforts to provide an alternative date.
Refund rights required by applicable law remain unaffected.
Except where required by law, BNA is not responsible for transportation, lodging, childcare, missed work, third-party purchases, or other incidental expenses resulting from a cancellation, rescheduling, or other schedule change.

7. BNA-INITIATED RENTAL CANCELLATIONS

If BNA is unable to provide reserved equipment and cannot provide a reasonably equivalent replacement acceptable to the customer, the customer may choose:

• A transfer of the rental payment to another mutually available rental date; or

• A full refund of the amount paid directly to BNA for the affected rental.

A substitution will not be considered accepted until agreed to by the customer.

8. LATE ARRIVALS AND NO-SHOWS

Participants are responsible for arriving at the location identified in their registration confirmation at the required time.
Because CPR and related training courses may contain required instructional, skills, or assessment components, a participant who arrives too late to satisfy applicable course requirements may be unable to participate or complete the course.
A late arrival that prevents course completion is treated according to the applicable same-day provisions of this Policy unless BNA determines otherwise.
Failure to attend a scheduled class without cancellation or rescheduling is considered a no-show.
No-shows are nonrefundable but may be eligible for the one-time $25 rescheduling option described in Section 1.

9. DUPLICATE OR INCORRECT CHARGES

Customers should promptly report suspected duplicate charges, incorrect charges, or transaction errors by email to contact@bureauofnursingarts.com.
Verified billing errors will be corrected.
Customers are encouraged to contact BNA regarding a suspected billing issue before initiating a payment dispute so that BNA has an opportunity to investigate and resolve the matter.
Nothing in this provision requires a customer to waive any right or remedy available under applicable law.

10. REFUND PROCESSING

Approved refunds will be returned to the original payment method whenever reasonably possible.
Refund processing times vary depending on the payment processor, card issuer, and customer's financial institution. BNA cannot guarantee the date on which an approved refund will appear in the customer's account.
Where a third-party digital course, course material, processing component, or similar item has already been issued or incurred and is nonrefundable, that amount may be deducted from an otherwise eligible refund when permitted by law and appropriately disclosed.

11. HOW TO REQUEST A CANCELLATION, REFUND, TRANSFER, OR RENTAL CHANGE

To request a cancellation, refund, transfer, or rental change, email contact@bureauofnursingarts.com. The BNA contact page can prepare an email draft in your email application, but you must review it and select Send. You may also write directly to the address above. Entering an email address in a sign-up or inquiry form alone does not submit a cancellation or change request.

Use a subject such as Class change request or Equipment rental cancellation. Please include:

• Purchaser's name;

• Email address used for the purchase;

• Order or registration number, if available;

• Class, product, or equipment rental purchased;

• Scheduled class, pickup, or delivery date; and

• Requested resolution.

Customers should not send complete payment-card numbers, banking credentials, or unnecessary medical information by email.
A request is considered received for deadline purposes when the email is delivered to BNA's inbox, not when an email draft opens, when the customer presses a button on the website, or when BNA later replies. Customers should keep a copy of the sent message. BNA will review requests and respond in writing; an automatic receipt or immediate response is not promised. A requested transfer, rescheduling, rental modification, or other change is not approved until BNA confirms it in writing. The original booking remains in effect while a request is under review.

12. POLICY ACCEPTANCE

For new purchases and reservations after this Policy is posted, BNA will make it available before checkout. Applicable cancellation, refund, rescheduling, and rental terms form part of the transaction to the extent permitted by law. A customer may request a copy by email.

This Policy should be reviewed together with any applicable Terms and Conditions, course requirements, checkout disclosures, or Equipment Rental Agreement.
Nothing in this Policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.